Service Area
TRIP FEES (driving distance)
- Up to 50 Miles Free (shown)
- 50 to 100 Miles $75 (orders under $500)
- 100 or more call 423-716-5758
1. Exterior now - interior latter or interior now - exterior latter?
Absolutely! Just give us a call at 423-716-5758, and we'll adjust the pricing accordingly. Please note that you will be charged separately for each shoot.
2. Do you have a minimum booking requirement for your services?
Yes, we require a minimum booking of $100 for locations beyond a 5-mile radius. For locations within the 5-mile radius, there is no minimum booking requirement.
3. Do you offer aerial drone services?
Yes and we are part 107 certified from the FAA.
4. How long does it take to get the final photos or videos?
Typically, photos are delivered within 24-48 hours, and videos within 48-72 hours, depending on the scope of the project.
5. What is your cancellation or rescheduling policy?
We do not charge any fees for cancellations or rescheduling. However, we kindly ask that you inform us as early as possible to allow for adjustments to our schedule.
To cancel or reschedule services at no charge, log in to your account or call us directly at 423-716-5758.
6. Weather Cancellation Policy?
If the weather is bad (like rain, snow, or storms), we may need to reschedule your shoot. No cancellation fees will apply! We'll let you know as soon as possible and help you find a new date or issue a full refund. You can also cancel without penalties if you're concerned about the weather.
7. What is your refund policy?
When you place an order, and the job has been completed, you will receive watermarked preview of the media for review. You'll be able to download the non-watermarked media only after payment has been made. By completing the payment, you acknowledge and agree that the media is provided as-is and meets your satisfaction. Once payment has been made, no refunds will be provided.
8. What payment methods are accepted?
We use Stripe for our payment processing to ensure secure and reliable transactions. You can view their disclosers at https://stripe.com/legal/.
We only accept electronic payments. Cash, check, and money orders are NOT accepted. We do not take payment ahead of time.
9. Other
Properties will be shot as is.